Disclaimer & Return Policy
We want to provide 100% satisfaction. If you are unhappy when you purchase a product, please contact us and return the product and we will work with you to provide a solution to your needs – either a refund of replacement.
Please keep in mind:
- For damaged or defective products please contact email@example.com, (or you may contact your sales rep. directly) within 48 hours of receipt of your order.
- We require that the customer contact us within 30 days of receipt of product in order to qualify for refund or exchange. A 10% restocking fee will be added for products returned after the 48 hour window.
- To be eligible for a return, your item must be in unopened and untampered condition.
- Horizon Wholesale does not assume the responsibility of return shipping costs on any merchandise. All orders are thoroughly inspected by Horizon Wholesale and adequately packaged before shipment.
- Horizon Wholesale will not reship a returned item for any reason.
- For refund: You should expect to receive your refund within a week after we receive the returned product. Please have patience.
- For exchange: Any exchanged product will be sent to you AFTER the returned product is received.
Kratom is banned in these following States and Counties: we are not allowed to ship to these areas.
States: Alabama | Arkansas | Indiana | Rhode Island | Tennessee | Vermont | Washington D.C. | Wisconsin
Counties: San Diego, CA | Sarasota, FL | Jerseyville, IL | Union County, MS