Disclaimer & Return Policy

We want to provide 100% satisfaction. If you are unhappy when you purchase a product, please contact us and return the product and we will work with you to provide a solution to your needs – either a refund of replacement.

Please keep in mind:

For damaged or defective products please contact support@horizon-wholesale.com, (or you may contact your sales rep. directly) within 48 hours of receipt of your order.
We require that the customer contact us within 30 days of receipt of product in order to qualify for refund or exchange. A 10% restocking fee will be added for products returned after the 48 hour window.
To be eligible for a return, your item must be in unopened and untampered condition.
Horizon Wholesale does not assume the responsibility of return shipping costs on any merchandise. All orders are thoroughly inspected by Horizon Wholesale and adequately packaged before shipment.
Horizon Wholesale will not reship a returned item for any reason.
For refund: You should expect to receive your refund within a week after we receive the returned product. Please have patience.
For exchange: Any exchanged product will be sent to you AFTER the returned product is received.

Kratom is banned in these following States and Counties: we are not allowed to ship to these areas.

Disclaimer & Return Policy

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